Returns & Exchanges
All defective, missing parts or damaged products at our fault will either be replaced or exchanged for the same item or parts only at our discretion. There is a 7-day period to report any defects.
For damages, there is a 24-48 hour to report concealed damage or any damages. RETURNS* can be made ONLY within 7 days after the product arrives.
All returns need to be pre-authorized with RMA # before returning, fail to contact us prior to refusing or returning the merchandise; customer will not be refunded and shall be liable for all shipping cost.
All “buyer remorse” returns will subject to a 15% restocking fee less shipping cost. If the return is a result of our error, the full cost of the merchandise and shipping charges will be refunded. All items must be returned in new or unused condition with ORIGINAL PACKAGING.
Refund will take up 15 days to process. Please retain ALL original packaging, NO EXCHANGE OR RETURN WITHOUT ORIGINAL PACKING. NO EXCEPTIONS.
Please follow this procedure for any damaged items:
1. Inspect the item before signing the delivery receipt.
2. If there is visible damage to the box, please note it on the delivery receipt and refuse the shipment.
3. If the driver does not let you refuse, do not sign the delivery
4. If there is no visible damage and the driver does not let you inspect, write on delivery receipt; concealed damage.
5. Please follow our instructions, not the drivers.
Please make sure that you inspected the item before they accept or sign the delivery's receipt.