Returns & Exchanges
Returns & Exchanges
All defective, missing parts or damaged products at our fault will either be replaced or exchanged for the same item or parts only at our discretion. There is a 7-day period to report any defects.
For damages, there is a 24-48 hour to report concealed damage or any damages. RETURNS* can be made ONLY within 7 days after the product arrives.
All returns need to be pre-authorized with RMA # before returning, fail to contact us prior to refusing or returning the merchandise; customer will not be refunded and shall be liable for all shipping cost.
All “buyer remorse” returns will subject to a 15% restocking fee less shipping cost. If the return is a result of our error, the full cost of the merchandise and shipping charges will be refunded. All items must be returned in new or unused condition with ORIGINAL PACKAGING.
Refund will take up 15 days to process. Please retain ALL original packaging, we cannot accept any returns without the original packaging.
Please follow this procedure for any damaged items:
1. Inspect all items inside the boxes before signing the delivery receipt.
2. If there is visible damage to the box, please note it on the delivery receipt and refuse the shipment.
3. If the driver does not let you refuse, do not sign the delivery receipt.
4. If there is no visible damage and the driver does not let you inspect, write on delivery receipt; concealed damage.
5. Please follow our instructions, not the drivers.
Please make sure that you inspected the item before accepting or signing the delivery's receipt. Any damage or lost claims for the shipment needs to be done through the carrier. All items need to be returned and in original packaging in order to issue full refund. We are not responsible for any damages, lost items during shipment or incorrect shipment information. If these steps are not followed the carrier may deny your damage claim. Damage claims and return processes can take between 30-60 days.
The Bill of Lading is a binding contract, by signing it means that the shipment was received in good order and condition. Without refusing the shipment or proper notations the carrier will deny any claims filed which will jeopardize our ability to send you a replacement free of charge. We may ask you to e-mail or send us photos that document the damage in case you did not refuse the shipment.